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FAQs

Questions about ordering, shipping or Melodie's process? It's all right here.

 
 

Q. Can I place a custom order?

I accept custom orders on a limited basis. Please send inquiries about custom orders to melodie@melodiegrace.com.


Q. Where does the color come from?

All of my pieces are created through Japanese pit firing, a technique that yields wonderfully unpredictable results. I use both smoke and flame to influence the outcome of each pot.

To produce copper raku, I use actual copper in the glaze. The copper reacts to the reduction technique resulting in the variety of color you see.

For black and white raku, I use either traditional or naked raku firing techniques to color my pieces with smoke.


Q. How do I care for my new pieces?

The care of your new piece depends on the type of piece.

Porcelain pieces are food, microwave, and dishwasher safe and are suitable for both decorative or daily functional wear. Pieces finished with gold luster are food safe but should not be placed in a microwave or dishwasher.

Raku pottery is for decorative use only. These pieces are not food-safe or watertight. To preserve the color and character of your piece, avoid placing it in direct sunlight. To clean, simply dust with a clean, dry cloth.

All jewelry is handmade of porcelain. Porcelain is durable and washable. Clean your pieces with warm soapy water and a soft cloth or cotton swab. To extend the life of your handmade item, don't wear when swimming, bathing, or sleeping. All earrings are made with titanium posts and nylon claps so they're hypoallergenic and safe for sensitive ears.


Q. Can I receive shop updates and sale notifications via email?

Yes! Please join our mailing list here. Join mailing list


Q. When can I expect to receive my order?

In-stock pieces ship within three business days and typically arrive within one week of the ship date.


Q. Do you ship internationally?

Please contact Melodie at melodie@melodiegrace.com for more information on international orders.


Q. My item was broken when it arrived. What now?

If there is a problem with your order, contact me as soon as possible but no later than 7 days after you receive your order.

Please take pictures of the package and the broken item.

Keep both the broken piece and all packaging for insurance purposes

I will replace your piece as soon as possible.


Q. Do you wholesale?

Yes! Please send wholesale inquiries to melodie@melodiegrace.com.


Q. Can I pick up my order instead of paying for shipping?

If you'd like to pick your order up in person at my studio in Nashville, enter code PICKUP at checkout. I'll email you to confirm a date and time for pickup.

Shipping is free on all items over $150 (excludes international shipping).


Q. When do I need to order for 2018 Christmas delivery?

IIn-stock pieces should be ordered no later than December 17 for Christmas delivery.


Q. Can I make a return/exchange?

All sales are final.


Q. How will my products be shipped?

We ship all orders via USPS.


Q. Do you have a storefront in Nashville?

I don't have a traditional storefront, but I work out of an artist co-op that is open to the public. The co-op is located at 1416 Lebanon Pike, Nashville, TN, 37210. It's open from 10 a.m. to 4:30 p.m., Monday through Friday and 10 a.m. to 2 p.m. on Saturday.

My personal schedule varies from co-op hours, so if you'd like to set an appointment with me, please email melodie@melodiegrace.com.


Q. Do you work with restaurants?

Yes! Please email me directly at melodie@melodiegrace.com with inquiries.


Q. What is raku?

Raku is a Japanese pit firing process.


Q. How do I use my raku pot?

Because raku pottery is fired at a low temperature, the surface of the piece remains porous. This makes raku pottery suitable for decorative use only. Raku pottery is not food-safe or watertight.


Q. Do you use a stencil?

No. All the motifs on my raku pieces are done free-hand and colored with smoke trapped during the firing process. Each piece is unique.


Q. How do you get the little birds and trees on your pots?

I etch the design the design through a slip and glaze resist layer. The coloring comes from smoke trapped during the raku firing process..


Q. What is the difference between traditional and naked raku?

Traditional raku pieces have a shiny glaze somewhere on the piece. Naked raku pieces are matte, with no glaze, and are created with a resist process.


Q. How do you get the copper color?

Copper raku has actual copper in the glaze. The copper reacts in the firing process to create the variation in color.